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  • FAQ


    See our list of frequently asked questions below. Don’t see your question listed? Reach out to our support team to get an answer.

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  • How do I create an account?

    Go to the upper right menu on the main page and click the “login” button. If you don’t yet have an account, click “sign up for an account” at the bottom of the pop-up screen. Fill out the form and submit. *Note that reseller account applications are reviewed on a case-by-case basis. Once signed in to your account, you will be able to track and view your designs and orders.

  • What is the difference between DPI and PPI?

    These two acronyms mean essentially the same thing. PPI (Pixels per inch) is a reference to the resolution of an electronic image (i.e. how many individual pixels are present within one inch of a digital display).  DPI (Dots per inch) simply refers to the resolution on a printed image (i.e. how many dots of ink are displayed in a simgle inch). The PPI on a digital image will traslate to the same DPI measurement when that image is printed.

    The lower the PPI or DPI, the lower the resolution of your image. The default PPI for many digital images is 72. This is typically not adequate when printing the image because the resulting print would appear grainy or fuzzy. The standard recommended DPI and/ or PPI of any non-vecotr image is 300.

  • What resolution should my files be?

    Your artwork files should typically be at 300 dpi. Low-resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

  • What image file type can I use when uploading in your design tool?

    A vector file (AI, EPS, PDF, SVG) is the best possible file to upload becasue those files can scale to any size. You may also upload the following file types: JPEG, PNG, and TIF.

    We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. If possible, flatten your files before uploading.

  • I want to guarantee my print isn’t pixelated or grainy. Do you have a minimum suitable resolution for uploaded files?

    The short answer is, use a vector file if you can. If you are working with JPEG, PNG, TIF or other raster-type images, is can be difficult to meet the minimum resolution requirement. Small products meant to be viewed up close (like a business card) must be 300 DPI (PPI). For larger products like banners and posters, you can usually get away with a lower DPI (PPI). Our design tool only shows a warning (yellow exclamation) if your file is lower than 150 DPI (PPI).

    There is also viewing distance to consider: Resoution matter much more for ground-level applications. The farther the viewing distance, the lower yoru resolution can be. For example if a banner is hanging 20′ up in the air, then you can get away with 50 DPI (PPI) and not really notice once the banner has been hung. Below is our formula to determine the smallest resolution an average person with 20/20 vision could discern and still keep edges in an image looking “Sharp” depending on viewing distance:

    If you take the viewing distance (in feet) and divide that into 1000 it will give you a minimum DPI (PPI) for that viewing distance. For example, 1000 / 20 ft = 50 DPI (PPI).  You actually wouldn’t be able to discern the individual pixels at a 3rd of that resolution (15 DPI) but the apparent sharpness is adversely affected below 50 DPI (PPI).

  • Product-specific bleed and resolution requirements

    See each individual product page to see requirements for bleed and resolution. As a general rule, the resolution on your file should be 300 DPI and you should add a half inch of bleed to each side of yoru artwork. Note that banners do not usually require bleed to be added to the design.

  • Do you print width by height or height by width?

    Sizes are shown as width by height (W x H) for all products.

  • Do you offer sizes other than those listed on yoru website?

    If there is a specific size you need and you don’t see it, reach out to us and we will see how we can help!

  • What color mode should my files be?

    Your designs should always start and finish in CMYK color mode.

    If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.


  • How do I place an order?

    Browse our list of products to find what you’re looking for. From there, select your size and specs. Before adding to cart, you must customize your design using our online design tool. From within that tool, you may either upload your design or create your own design using the resources on the tool. Once finished, click preview to save and move back to the checkout screen. From there, you can choose your quantity and add to cart.

  • Can I track my order?

    After placing your order, and once the order has shipped, you will recieve a UPS Ground tracking number.

  • How long will it take to receive my order?

    Please allow for 4-6 business days.

  • How much is shipping?

    Shipping is free for any order over $300. For orders under $300, we typically charge $15 per unique item. Shipping may vary for custom orders.

  • What is your refund policy?

    We will make it right. Please reach out to us if there is a problem with your order.